· Email: firstname.lastname@example.org
· Phone: 951.894.1482
· Hours: M-F 8am-5pm PST
If you have questions or need assistance while ordering, please feel free to contact us at the email or phone listed above. We are happy to assist you. Orders can be viewed at anytime by logging into your ecbc account. Changes to orders must be received prior to shipping. Orders received before 1:00pm PST will be shipped same day on most occasions (domestic only).
Payments are made through our secure online gateway. A payment is considered final and constitutes a binding order. In the event you need to cancel your order, please email your order number, along with your reason for cancellation, to email@example.com and we will do our best to accommodate you.
Pricing is subject to change without notice at any time. In the event of a pricing error on the website, or a discrepancy, ecbc reserves the right to cancel any order at any time for any reason upon issuance of a full refund in order to correct any error or inadvertent omission.
Certain products are subject to promotional pricing, giveaway, or bundling when purchased via http://www.ec-bc.com. If you purchase any such item on our site and that item's price is reduced on our site within 30 days of your purchase, we shall issue you an ecbc gift code usable at http://www.ec-bc.com at 2x the value of the reduction.
You may view your order at any time by logging into your account. Any changes must be made prior to shipment. If you need to make a change after an order is shipped you will proceed with the returns process (Please see the Returns & Replacements section).
Domestic Shipping & Delivery
ECBC provides free ground shipping for all US orders over $75. Expedited shipping methods are available at an additional fee. Orders ship Monday – Friday, excluding Holidays.
· Standard Ground 1-5 Business Days
· Express Saver 3 Business Days
· 2 Day 2 Business Days
· Standard Overnight Next Business Day
For orders shipping outside the United States, please email the following information to firstname.lastname@example.org. We will contact you with shipping costs & details. Orders ship Monday – Friday, excluding Holidays.
· Item name, color & quantity
· Desired shipping speed
· Delivery address
ecbc offers our "No-Risk 30 Day Test Drive" Program on purchases made through our site. Unused merchandise may be returned for a full refund up to 30 days from date of purchase. Click for more information about our "30 Day Test Drive" Program. If you did not purchase your product directly from ecbc, please contact the authorized retailer where you bought the product for their return instructions.
If you purchased your product directly from ECBC, please contact us by email at email@example.com, with the following information:
· Item name and order number
· Date that you received your order
· Reason for return/exchange
After receiving your email, we will provide you with instructions on how to complete the return process.
41690 Corporate Center
Murrieta CA 92562
Once we receive your return, the account used in the original transaction will be credited immediately. It may take up to 30 days for the transaction to reflect on your account. If you are requesting an exchange, the item will be sent within 1 business day.
modern travelers defined. customer service refined.
Unparalleled quality, service and customer care – that is our commitment to our customers. You purchased an excellent quality product, and we want you to have peace of mind that you’re covered in the unlikely event of a defect.
That’s why ecbc offers a limited 5 year warranty against material, structural or quality of workmanship defects. If you experience a defect send your product back to us and our repair department will review your ecbc bag and will either repair or replace it for you. When it comes down to it, we just want you to be happy with our products.
The guarantee is not valid on any promotional products received for free and does not cover damage caused by normal cosmetic wear and tear, accidental damage of any kind (water, fire, acids/solvents, extreme temperatures, etc.), improper/misuse or the natural break down of colors and materials over time. If after evaluating the product, we determine it is not a covered defect, we can either send the product back to you, or offer you a new item, with a discount, for being a valued customer.
If you did not purchase your product directly from ecbc, please contact the authorized retailer where you bought the product for their instructions.
If you purchased your product directly from ecbc, please contact us by email at firstname.lastname@example.org, with an explanation of the type of defect and your ecbc order number. Evidence of the original sale is required to begin the claims process.
After receiving your email, we will provide you a return authorization number. Please write the number clearly on the outside of the box and send the defective product, along with a copy of the original sales receipt by trackable method of shipment only to:
41690 Corporate Center
Murrieta CA 92562
*You are responsible for the cost of shipping your bag to us, however ecbc will gladly return the favor and will handle the cost of shipping your bag back to you.
*Please note , we cannot begin processing your request for replacement until we receive the product and all required information. After confirming the issue is covered under our guarantee; we will first try to repair the product. If repair is not possible, we will replace it with an identical or similar item (if same item is no longer available), and return it to you promptly.
You may update your account information at any time by logging in to your account. ecbc is not responsible for erroneous entries, misspellings, outdated shipping information, or any user generated information provided herein. It is recommended that you keep your information current so we can insure timely delivery of your orders, and contact you in the event it becomes necessary.