If you purchased your product directly from ECBC (Prior to August 2019, we no longer sell through our website only on Amazon), please contact us by email at customerservice@ec-bc.com, with the following information:

 ·     Item name and order number

 ·     Date that you received your order

 ·     Reason for return/exchange

After receiving your email, we will provide you with instructions on how to complete the return process. 

ecbc 

41690 Corporate Center

Murrieta CA 92562

Once we receive your return, the account used in the original transaction will be credited immediately.  It may take up to 30 days for the transaction to reflect on your account.  If you are requesting an exchange, the item will be sent within 1 business day.

modern travelers defined. customer service refined.

Unparalleled quality, service and customer care – that is our commitment to our customers. You purchased an excellent quality product, and we want you to have peace of mind that you’re covered in the unlikely event of a defect.

That’s why ecbc offers a limited 5 year warranty against material, structural or quality of workmanship defects. If you experience a defect send your product back to us and our repair department will review your ecbc bag and will either repair or replace it for you. When it comes down to it, we just want you to be happy with our products.

The guarantee is not valid on any promotional products received for free and does not cover damage caused by normal cosmetic wear and tear, accidental damage of any kind (water, fire, acids/solvents, extreme temperatures, etc.), improper/misuse or the natural break down of colors and materials over time. If after evaluating the product, we determine it is not a covered defect, we can either send the product back to you, or offer you a new item, with a discount, for being a valued customer.

-Claims Process-

If you did not purchase your product directly from ecbc, please contact the authorized retailer where you bought the product for their instructions.

If you purchased your product directly from ecbc, please contact us by email at customerservice@ec-bc.com, with an explanation of the type of defect and your ecbc order number. Evidence of the original sale is required to begin the claims process.

After receiving your email, we will provide you a return authorization number. Please write the number clearly on the outside of the box and send the defective product, along with a copy of the original sales receipt by trackable method of shipment only to:

 *You are responsible for the cost of shipping your bag to us, however ecbc will gladly return the favor and will handle the cost of shipping your bag back to you.

 *Please note , we cannot begin processing your request for replacement until we receive the product and all required information. After confirming the issue is covered under our guarantee; we will first try to repair the product. If repair is not possible, we will replace it with an identical or similar item (if same item is no longer available), and return it to you promptly.

You may update your account information at any time by logging in to your account. ecbc is not responsible for erroneous entries, misspellings, outdated shipping information, or any user generated information provided herein. It is recommended that you keep your information current so we can insure timely delivery of your orders, and contact you in the event it becomes necessary.

At ecbc we value your privacy and security. For our detailed policy and further information relating to these issues, see our privacy policy found here