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ecbc Customer Service Reviews

Feefo Review

HERCULES LAPTOP BACKPACK-Linen

Very knowledgeable and kind. Did not read from a script. I had a problem with an online order and they quickly fixed the problem and sent me my order and a gift for using them. Highly recommend this company.
Feefo Review

HERCULES LAPTOP BACKPACK-Berry

One of the zippers on the main flap, the one that opens all the way, had a crimp in it that caused the zipper to bind. I worked on it for half an hour to correct the problem, but the plastic memory at the crimp kept returning to its deformed shape. In the end my efforts helped a bit, but the zipper on that side jams at that point more often than not.

I was also disappointed that my Toshiba laptop will not fit in your product. My screen is 21.5 inches.
Feefo Review

LANCE EXECUTIVE DAYPACK

So far so good!
Feefo Review

TRIDENT MESSENGER BAG

This company offers great quality products.
Feefo Review

LANCE EXECUTIVE DAYPACK

Customer service was more than excellent...subperb...superior...super-duper-ey even! The bag is by far one of the best I've seen and used.
Feefo Review

LANCE EXECUTIVE DAYPACK

Fast shipping and friendly service.
Feefo Review

HERCULES LAPTOP BACKPACK

The product came when I expected it.
Feefo Review

LANCE EXECUTIVE DAYPACK

ECBC service is top-notch...customer-focused, friendly and responsive.
Feefo Review

HERCULES LAPTOP BACKPACK

Online purchase process was straight forward.
Feefo Review

LANCE EXECUTIVE DAYPACK

Great!
Feefo Review

PORTABLE POWER PACK

I was very pleased with the speed my order arrived. Unfortunately I was replacing an ecbc product (portable power pack) that malfunctioned.
Feefo Review

LANCE EXECUTIVE DAYPACK

I am truly happy and amazed with the ECBC products and their support behind them. I received the wheeled garment bag as a gift for Christmas one year when I started a consulting gig because I was spending a lot of time on the road and needed a good carry on to cover me for a few days and hold all my IT components. When the retracting handle broke, they sent me a new one free of charge with instructions and answered my questions on how to replace it so I did not have to send them the whole bag. They are the first product I recommend to any of my colleagues who need a TSA compliant bag and travel 80% of the time for their careers.
Feefo Review

SPARROW WHEELED GARMENT BAG-Gray

My wife loves her new Sparrow, especially the garment hanger. I have not used the Falcon as it does not work well with my CPap machine that I have to carry with me on all trips.
Feefo Review

JAVELIN EXECUTIVE DAYPACK

Awesome bag, awesome customer service!
Feefo Review

SPARROW WHEELED GARMENT BAG-Gray

It was very easy to order on the website. I placed my order and received an email acknowledging the purchase. Within half an hour, I received another email saying that it had shipped. My only problem was that I had received an email with the 20% off coupon for the first order, but I did not see it until after I placed the order. I was expecting it to be automatically applied to the order as some other companies do.
Feefo Review

FALCON WHEELED DUFFLE BAG-Black

Purchased bag as gift and had multi call with customer care to discuss product and ec-bc policies
Feefo Review

SPARROW WHEELED GARMENT BAG-Black

Quick order and delivered as expected. Two trips so far with case and positive perception. Only draw back is suit storage feature wrinkles garments more than prior case. Quality appears good, but the test is durability and it is yet to be seen or tested.
Feefo Review

PEGASUS CONVERTIBLE WHEELED BACKPACK

Yes, good checkout and delivery.
Feefo Review

LANCE EXECUTIVE DAYPACK

Outstanding
Feefo Review

LANCE EXECUTIVE DAYPACK

Terrific service.
Murrieta California 92562 US